IT WAS VERY EASY TO OPEN AN ACCOUNT AND PLACE MY ORDER WITH YOUR COMPANY.

Easy to nav website. Helpful and responsive customer service. Earned back my membership fee in first order!

Outstanding website Furniture is second to none..

My client hasn't received their shipment yet, so I can't rate the furniture itself. I had a concern right after placing my order and was unable to reach anyone by telephone or live chat. The phone number provided had a recording that they weren't staffing phones & the live chat feature was never working. I ended up leaving a message to have someone return my call and finally ended up with an email response. Also, I received an email that the items shipped; however, I'm unable to track the status to get an ETA, which is frustrating since I can't keep my client updated. I'm really hoping the quality of the furniture is better than the customer service provided so far.

Checking out error, I had to contact Rove for correction.

After looking to so many other options for our new home living room, the Modular Sectional Dresden was just the look we were aiming. Through the Rove Concepts website, all the photos and technical information were optimal during our selection process, the View in my Room application and great selections of colours and textures in all the products facilitated to get to our final choice. We requested a few stashes and they arrived no problem, that is a fantastic tool for customers to decide for the final product. Even when the website was so easy to use to find the look we were aiming, on the day we finally were ordering online, it was a try and error situation as the options for orientation were not set up correctly, the Concierge assistance ( Sinead ) was crucial to clarify our order with the left orientation was correct, even though the website was showing it incorrectly. Because the website is not flexible enough to include situations like a delayed delivery ( we need our new Rove furniture to be delivered later on December ), the assistance of Sinead was really appreciated to accommodate all the special requests we had. Overall, the Rove Concept website is really intuitive, all the photographs / videos all of them crucial in our decision process and the added value of the knowledge and great assistance of Sinead our Concierge made our purchase a smooth experience, now, we can not wait to enjoy our Christmas enjoying our Dresden Modular Sectional from Rove.

Hi, I just became a member on Oct. 10th and placed my first order on the same date. I submitted my first inquiry about standard delivery times on the following day but was surprised to read that your Concierge Team would only be able to respond to a very simple question within 72 hours! Quicker response times to customers is definitely something which Rove Concepts should look to improve. Other than that, without seeing yet the final products, I consider that they will be of high quality, in addition to their nice modern designs.

Great furniture and great customer service. My question was answered promptly and appropriately :)

I requested and received samples for a sectional I'm dying to purchase and they not only arrived quickly and looked and felt even more luxurious in person, but triggered a change from my original purchase plans. I've literally spent hours looking for the perfect modular sectional and despite what words I use in the search engine, I end up only liking what RoveConcepts has to offer. I'm so happy I found this site and I can't wait to beautify my home with your products!

Ordering from RoveConcepts.com was a simple, quick and enjoyable process! Thank you Rove!

the sales team was really helpful with my online questions.